Mediation
Mediation is a voluntary and confidential process where a neutral third party, called a mediator, helps people resolve conflicts and reach mutual agreements. Unlike a courtroom, mediation is informal and focuses on open communication, allowing both parties to express their needs and work together toward a solution. The goal is to create a win-win outcome that satisfies everyone involved, without the need for a lengthy legal battle and leftover “hard feelings”.
Mediation offers a quicker, more collaborative way to find common ground and move forward, whether you’re facing a personal, business, or legal dispute.
The role of the mediator is:
- To help the sides in conflict realise and adequately express their common interest and needs, and to resolve the dispute between themselves instead of having a 3rd party decide for them
- To help you navigate the challenges of communicating together
The mediator does not:
- Take sides of either party
- Decide for you
- Have an investment in the outcome of the mediation
Some important aspects that influence how successful mediation will be are:
- Maintaining TRUST and respecting PRIVACY throughout the process
- Using assertive instead of aggressive ways of expressing our point of view
- Separating the relationship from the issue — “It’s not you VS me, it’s us VS the problem”
- Uncovering and dissolving bias and preconceived notions that might hinder our way to the truth, mutual respect and ultimately a “win-win” situation
- There are two versions of the TRUTH
If you give it a chance, mediation can be a step toward calmer, more efficient, and more constructive conflict resolution.
Standard Hourly Rate — by Case Profile
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| Who This Is For | Typical Cases | Fee per Hour (Shared) |
|---|---|---|
| AccessIndividuals, families, diaspora, low-income clients, NGO beneficiaries | Family disputes, neighbour conflicts, personal matters, community cases | €100 – €150 |
| ProfessionalSMEs, professionals, cross-border families, local institutions | Commercial contracts, business partnerships, workplace disputes, cross-border family matters | €200 – €400 |
| InstitutionalNGOs, UN agencies, INGOs, corporate HR, diplomatic missions | Organisational conflicts, inter-agency disputes, HR grievances, high-stakes institutional cases | Day rate: €800 – €2,500Project fee on request |
Alternative Fee Structures — Complex and High-Value Cases
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| Model | Appropriate For | Structure |
|---|---|---|
| Resolution Roadmap | Cases requiring formal analysis before proceeding | Flat fee: €1,500 – €3,000Credited in full toward subsequent mediation |
| Retainer + Speed Bonus | Commercial disputes where resolution speed has measurable value | Base retainer covers all sessions. A pre-agreed bonus is awarded on signed resolution, tiered by speed. |
| Value-at-Risk Fee | Asset, equity, and enterprise disputes | Fee set at 1–5% of total value at stake, agreed in advance. |
| Conflict Insurance | Partnerships and family businesses with recurring or anticipated friction | Monthly retainer: €500 – €1,000Includes priority access and early intervention |
A sliding scale is available for clients who require it and is assessed confidentially during the initial consultation. All sessions are conducted in strict confidence.
Mediation is available fully online — via video or telephone — to clients worldwide, in English and multiple South Slavic languages, with no travel required and no courthouse involvement.